Chargeback | Unauthorized Purchases

As outlined in our Terms of Service document solara.gg/terms , “All sales are final, you may not buyback, stop, credit the server by any means necessary in order to receive your funds back that of which have been paid. And in doing so we reserve the right to disallow your continued play on the server/forums and not allow further funds to be added or taken away. We reserve the right to pursue any legal or collection action necessary to recover damages in the event of a forced charge-back.”

For information on your Chargeback / Unauthorized Purchases ban, or for steps to see if you are able to reverse the ban please fill out a Support Ticket at:

www.solara.gg/support

      Account Security | Compromised Accounts

Account security is your responsibility, you should never share your account to anyone for any reason. If you choose to ignore this warning and share your account anyways, you accept all responsibility if your account gets punished for any reason including but not limited to Blacklists, Network Bans, Compromised Account Bans, etc. Make sure to always have a strong and unique password for all of your accounts, and security questions that people cannot guess or find related to you anywhere on the internet..

The usage of accounts that you have not purchased yourself from https://www.minecraft.net/en-us/ is very likely to lead to your main account being marked as a compromised account and banned. Any alterative accounts purchased from other websites are compromised / stolen accounts, and we do not allow the usage of those on our Network, and you take responsibility if you are punished in connection to using them.

Offence

Description

Severity

Spamming or flooding the chat. Using excessive capital letters. Trying to enforce the rules on others in an annoyingly spammy way (including hackusation: accusing someone of hacking)

Report rule breakers at solara.gg/support or through /report 

Inappropriate Behaviour

Talking or joking about inappropriate subjects that make others uncomfortable.

Rioting

Rioting for / against a particular issue, decision, or other topics in a way that disturbs the general environment of the server (creating unnecessary drama).

Severity 1

*No warning

General Rudeness

Being rude to other players or arguing with other players (generally in a hostile manner). Respectful disagreement on topics of debate or discussion is generally allowed as long as it does not get heated.

Severity 1

Filter Bypass / Severe Vulgarity

*Examples of words filtered here!

Using these words in public chat or anywhere else we allow chat is punishable as a bypass.

Malicious intent isn’t a requirement to be punished for this offence. Do not bypass any words for any reason, or you may be punished for doing so.

Finding a way to use non-severe words that are filtered, or that should be.

Note:

Some LGBQT+ words are filtered, we are not anti LGBQT+, however we have done this to:

1. Protect those people from harassment/abusive behavior, and 2. Prevent the discussion of sexuality within the server where the main audience is children, to protect them from malicious person(s)

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Finding a way to use severe words that are filtered, or that should be.

Severity 1

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Severity 2

General Harassment

Continued unwanted behavior towards someone after being told to stop.

Severity 2

Abusive Behavior

Being excessively rude / abusive towards another person. Including using race, etc to insult others.

Severity 2

Death Wishes // Suicide Encouragement

Wishing that someone dies / telling someone to die in real life.

Severity 3

Malicious Threats

(DDOS, Hacking, Death, etc.)

Making any type of serious threat towards someone.

Severity 3

*First Time

Severity 4

*After the first

Discrimination / Racism / Bigotry

Discriminating towards a group such as: religion, sex, sexuality, nationality, etc.

Severity 3

*First Time

Severity 4

*After the first

Revealing Personal Information (Doxxing)

Giving out information that can identify someone in real life.

Severity 4

Advertisement

Advertising in a way where intent to do so is minimal. Can consist of(but not all examples of): 

• Server recruitment by name
• Twitch / Mixer / Kick / YouTube streams that aren’t streaming Solara content

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Advertising in a way where intent to do so is present. Can consist of(but not all examples of):

• Being abusive towards Solara while recruiting by server name
• Posting a server IP / URL / Discord Invite Link *(Not punishable in Party or /msg IF all players agree to being sent the invite)

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Advertising in a way where intent to do so is excessive. Can consist of(but not all examples of):

• Being abusive towards Solara while recruiting with an IP / URL
• Spamming a server IP / URL

Severity 1

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Severity 3

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Severity 4

Unclarified Link

Links not approved, but not harmful. Includes links to social media.

Severity 1

Unapproved Link

A link is deemed unapproved or majorly inappropriate by staff. These types of links are unapproved:

• Link has inappropriate content such as pornography, drug related content, or other content not suitable for children.

• It is a link that is on the unapproved list. (determined by the RC team as malicious/harmful websites, which are anything that can be considered illegal, etc.)

• It is an approved link that has inappropriate content such as a nude image on imgur.
• (In general) discussing any unapproved link, may still fall under this rule.

Severity 4

Scamming / Unapproved Transactions

Scamming: Trying to compromise an account, or make real life currency transactions with someone.

Unapproved Transaction: Trying to trade / sell / buy items with / from / for someone, that are NOT in the Solara Shop.

Severity 4

*You will be warned first for Unapproved Transactions if the staff member feels that there is no malicious intent.

Permanent Admin Issued Mute

This is a punishment that the admin team will consider for ongoing extreme cases of toxicity / multiple punishments in game.

Usually the punishment reason will be  “Community Disruption”.

Severity 4

Inappropriate Gameplay

Writing, Building, or otherwise creating inappropriate content, including naming cosmetics.

*Repeated instances may result in a permanent ban.

Severity 1

Severity 4

Map Exploiting

*Leniency in Private - If you are testing something in a whitelisted/otherwise private games, you should never be punished. If it’s in a more public / general game and you are abusing these to be unfair to others during general gameplay, you may still be warned/punished.

Abusing the way the map was designed to give yourself an unfair advantage over other players

Severity 1

Bug Exploiting

*Leniency in Private- If you are testing something in a whitelisted/otherwise private games, you should never be punished. If it’s in a more public / general game and you are abusing these to be unfair to others during general gameplay, you may still be warned/punished.

Intentionally abusing a bug or a glitch on the server or in a game that gives you an unfair advantage, or ruins gameplay for other players.

Severity 1

Corner camping is also punishable

Camping: Staying in one spot, such as high ground or hidden areas, for extended periods to avoid combat.

Excessive Running: Continuously running away without any attempt to engage in the fight or strategize effectively.

Severity 1

*After a warning

Purposely freezing your game to refrain from dying or getting stats affected.

Severity 1

Teaming / Cross-Teaming

*Not Punishable in Private

Teaming: Forming a team with another player (or players) that may consist of: not fighting each other, working together, fighting people together, etc. 

*Only punishable in “solo” game modes.

Cross-Teaming: Creating a team in a game that has more than 2 teams, at any time.

Example: SkyWars

Severity 1

Bypassing Ban / Mute

Using an alternate account to bypass a mute/ban by arguing against the punishment.

Severity 1

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Severity 4 

*Instant Perm Mute/Ban after first evasion punishment

Stat Boosting / Elo Boosting

*Punishable by Manager only

Boosting account stats including exp, coins, etc through unfair or unintended means. 

Including but not limited to:

Anti AFK

Utilizing Alternate Accounts

Account Stat Wipe for the last month
*Case by case

And a ban that is either:

Severity 1

*Custom Length, First Time

Severity 4

*After the first

Alting or Account Sharing in ranked gamemodes and competitive

*Ranked Skywars & Practice Only — Allowed if both accounts remain under top 20

In ranked gameplay, players are allowed to use alternate accounts (alts) or share accounts only if both accounts remain outside the top 20 on the leaderboard. This ensures fair competition and prevents abuse of the ranking system.

Alting: Creating or using multiple accounts to participate in ranked gameplay.

Account Sharing: Allowing another player to use your account for ranked matches.

*If either account enters the top 20, further use of alts or account sharing will result in penalties, including potential disqualification or bans.

Severity 1

*Custom Length, First Time

*Competitive Ban as well

Botting

Using any form of automated programs / scripts on one or more account(s).

Severity 4

Inappropriate Username / Skin / Cape / Cosmetics 

*Names punishable by Admins only

A username containing any of the following, including but not limiting to;

Filter Bypass,
Discrimination,
Racism, Drug use, etc.

*Not all filtered words make a name inappropriate and not all inappropriate names are filtered.

A player skin, cape or any other cosmetics from mods containing any of the following, including but not limited to;

Sexual Content,
Racism,
Terrorism(Osama Bin Laden), etc

Severity 4

Compromised Account / Bot Spam

When your account is compromised to be used to spam the server or other malicious activity, we permanently ban it to prevent a stacking of other unneeded punishments.

Severity 4

Joining the private / development testing servers

*Punishable by Admins+, Devs, QA only

If you are playing on Solara normally, through our normal IPs:


na.solara.gg

us.solara.gg

eu.solara.gg

hub.solara.gg

You have no need to worry as that is our Public server and you are more than welcome to come and play on that!

Using any IPs that connect to any of our private / development testing servers without having been invited to it by an Admin+, or Dev.

Invites are only valid for the specified duration given to you, if you join later on after that duration, you will be banned.

Severity 4

The Anti-Cheat [THOR] will first ban you for a period of time (30 days), and the punishment time will increase on later offences.

Hitting the Anti-Cheat entity intentionally will get you punished and does not count as a false punishment. Don’t exploit bugs.
Drag clicking, butterfly clicking, double clicking, or any other methods of clicking that may allow you to click faster than normal are use at your own risk. If you are banned by Thor or an AC Staff member for this, it is not a false ban.

You can appeal anti-cheat bans you believe to be incorrect or unwarranted, or would like a second chance for at

solara.gg/appeals

Unapproved Mods

Using a mod that is unapproved for use on Solara, or any Macro that affects gameplay.

The full list of approved mods can be found at the bottom of this thread! All mods not on the list are automatically unapproved unless they don’t alter gameplay, however they are use at your own risk.

*If you have a question about whether or not a mod that’s not listed is allowed, message a staff member!

General Hacking

Using any form of general (Non Movement related) hacks.

Movement Hacking

Using any form of hacks that are related to movement which can completely ruin gameplay.

Forceful removal from the network (In-game, Discord, Forums, etc) due to heavy toxicity / malicious IP activity, or other reasons decided by the Admin+ team.